privacy policy

Knakl Cloud — Privacy Policy

Last Updated: August 18, 2026

DRAFT FOR ATTORNEY REVIEW — NOT YET LEGALLY VERIFIED. Bracketed items [like this] must be completed before publication.

This Privacy Policy explains how Knakl Cloud LLC (“Knakl”, “we”, “us”) collects, uses, shares, and protects personal information. It is incorporated into the Terms of Service.

1. An Important Distinction: Account Data vs. Customer Content

This policy is about information we hold about you as our customer — your account, billing, and usage records. We are the controller of that information.

It is not about the data you store on your servers. When you run workloads on Knakl infrastructure, we act as a processor on your behalf: we do not inspect, analyze, mine, or use that content for our own purposes. Our handling of it is governed by the Data Processing Addendum, and you remain responsible for its lawful collection and use.

2. Information We Collect

You provide directly - Identity and contact: name, email address, company name, phone number, postal address. - Billing: billing address, tax identifiers (VAT/GST), and payment card details. Full card numbers are collected and stored by our payment processor, not by Knakl — we retain only a token, the card brand, and the last four digits. - Verification: where fraud or sanctions screening requires it, government-issued identification or proof of address. - Support: the content of tickets, emails, and other correspondence.

Generated automatically - Account activity: logins, IP addresses, API calls, control-panel actions, timestamps. - Service data: resource identifiers, configurations, usage measurements, performance metrics, billing records, and system logs (see Section 5.5 of the Terms of Service). - Device and browser: browser type, operating system, device identifiers, referring pages. - Security: authentication events, abuse signals, and fraud indicators.

From third parties - Payment processors (transaction status, fraud scores). - Fraud-prevention and sanctions-screening providers. - Abuse and threat-intelligence feeds.

What we do not collect. We do not knowingly collect information from anyone under 18. If we learn we have, we will delete it. We do not sell personal information, and we do not share it for cross-context behavioral advertising.

3. How We Use Information

Provide, operate, and maintain the Services

Legal basis - Contract

Bill you and process payments

Legal basis - Contract

Provide support and respond to enquiries

Legal basis - Contract

Detect and prevent fraud, abuse, and security incidents

Legal basis - Legitimate interests

Monitor performance, plan capacity, and improve the Services

Legal basis - Legitimate interests

Send service and security notices

Legal basis - Contract / Legal obligation

Send marketing communications

Legal basis - Consent (withdrawable at any time)

Comply with tax, accounting, sanctions, and legal obligations

Legal basis - Legal obligation

Establish, exercise, or defend legal claims

Legal basis - Legitimate interests

We do not use automated decision-making that produces legal or similarly significant effects about you, other than automated fraud and sanctions screening — which is subject to human review on request.

4. When We Share Information

We share personal information only as described below. We do not sell it.

Service providers (sub-processors) who help us operate: payment processing, data center and network infrastructure, email delivery, customer support tooling, fraud prevention, and analytics. Each is bound by contract to protect the information and use it only for the services they provide to us. A current list is available at [knakl.com/legal/subprocessors].

Legal and safety disclosures where we reasonably believe disclosure is required by law, subpoena, court order, or valid legal process, or is necessary to enforce our agreements, investigate fraud or abuse, or protect the rights, property, or safety of Knakl, our customers, or the public. Where legally permitted, we will notify you before disclosing your information in response to legal process.

Corporate transactions — in a merger, acquisition, financing, or sale of assets, information may transfer to the successor entity, subject to this policy.

With your direction or consent

5. International Transfers

Knakl is based in the United States, and information is processed in the United States and in any region where you have chosen to deploy resources.

If you are in the European Economic Area, the United Kingdom, or Switzerland, transfers of your personal information to the United States are made under the European Commission’s Standard Contractual Clauses (and the UK Addendum where applicable), together with supplementary measures described in the Data Processing Addendum. You may request a copy of the relevant transfer mechanism at support@knakl.com.

6. Data Retention

We keep personal information only as long as needed for the purposes described above:

01 Account and contact information

Life of the account, plus [12] months

02 Billing, invoice, and tax records

[7] years (US tax and accounting requirements)

03 System and security logs

[90] days, longer where an investigation is open

04 Support correspondence

[24] months after resolution

05 Fraud, abuse, and sanctions records

Kept to prevent recurrence and meet legal obligations

06 Customer content

Per the Terms of Service and Data Processing Agreement

We may retain information beyond these periods where required by law, or to establish, exercise, or defend legal claims. Residual copies may persist in backup and disaster-recovery systems until overwritten on our normal retention cycle.

7. Security

We maintain administrative, technical, and physical safeguards designed to protect personal information, including encryption of data in transit, access controls and least-privilege administration, multi-factor authentication for staff access to production systems, logging and monitoring, and vendor security review.

No system is completely secure. We cannot guarantee absolute security, and Section 11 of the Terms of Service disclaims warranties regarding security. You are responsible for securing your own servers, applications, credentials, and workloads.

Breach notification. If a security incident affects your personal information, we will notify you and any applicable regulator within the timeframes required by law.

8. Your Rights

Everyone.You may access and update most account information directly in your Account settings, opt out of marketing email using the unsubscribe link, and contact support@knakl.com with any privacy question.

EEA, UK, and Switzerland (GDPR). You have the right to access, rectify, erase, restrict, or object to processing; to data portability; to withdraw consent at any time; and to lodge a complaint with your local supervisory authority. Where we rely on legitimate interests, you may object and we will reassess.

California (CCPA/CPRA). You have the right to know what personal information we collect and how it is used and disclosed; to request deletion or correction; and to be free from discrimination for exercising these rights. We do not sell personal information and do not share it for cross-context behavioral advertising, so there is nothing to opt out of. You may designate an authorized agent to act for you.

Other US states. Residents of Colorado, Connecticut, Virginia, Utah, Texas, and other states with comprehensive privacy laws have comparable rights, which we honor on the same basis.

How to exercise them. Email support@knakl.com with the subject line “Privacy Request” and describe your request. We will verify your identity — usually by confirming control of the email address on the Account — and respond within 45 days (extendable by a further 45 days where reasonably necessary, with notice to you). There is no charge unless a request is manifestly unfounded or excessive.

If we process data on behalf of a Knakl customer. If your personal information is on a server operated by one of our customers, that customer is the controller and we will direct you to them. See Section 6.8 of the Terms of Service.

9. Cookies and Similar Technologies

We use cookies and similar technologies on our Websites for:

Strictly necessary purposes — authentication, session management, security, and load balancing. These cannot be disabled.

Functional purposes — remembering preferences such as language and region. Analytics — understanding how the Websites are used so we can improve them.

Analytics — understanding how the Websites are used so we can improve them.

We do not use advertising or cross-site tracking cookies. Where required by law, we request consent before setting non-essential cookies, and you can change your choices at any time through the cookie banner or your browser settings. Blocking strictly necessary cookies will prevent you from signing in. We honor Global Privacy Control (GPC) signals where legally required.

10. Changes to This Policy

We may update this Privacy Policy. We will post the updated version and revise the “Last Updated” date, and for material changes we will provide additional notice by email or through your Account before the change takes effect. Where a material change requires your consent under applicable law, we will obtain it.

11. Contact

Privacy questions, requests, or complaints:

Knakl Cloud LLC 215 37th Ave NE Saint Petersburg, FL 33704, USA Email: support@knakl.com

If you are in the EEA or UK and we are required to appoint a representative under GDPR Article 27, our representative’s details will be published here: [EU/UK representative — to be appointed if required].